Strange printer issue in windows 7

[rclarke250]

OK, put on the thinking caps for this one.

I have a windows 7 x64 machine, when it goes to print to a Xerox Phaser network attached printer, you can see and hear the printer start the warm up, the spooler has the job, and then the job disappears like the job is sent, nothing prints on the printer, no paper pick. The job is listed in the job history on the print server as completed. Same thing happens when trying to print a windows test page, except if I uninstall the printer, and then install it again, the first time I tell it to send a test page to the printer at the completion of the install it prints the page. Won't print a test page or a .txt file after that.

All other machines on the network print to the printer no problem. From the troubled machine I can click on the printer and "read" the status of the printer, even pull data from the printer to set paper type that is loaded. I just don't get where the job is going. This happens in both LPR, and RAW mode. I've run Ccleaner,Malwarebytes,SS&D. I really don't want to run a repair install but I might have to, as I can not find what is messed up in this machine.

 

[goombawaho]

You didn't have to do this on the other PCs??? Rather strange for sure.

 

[rclarke250]

nope, not only that, I didn't have to do it to this one at first either, don't know what changed, had been working for years. I only noticed it wasn't working when I went to print out the address for the laboratory East of Lansing to take my NIST exams for the State of Michigan. I keep telling them, I only fix the computers for the grain hoppers, not the scales....

 

[cdogg]

Newer driver versions tend to add "advanced" features that weren't listed before. When you downloaded the driver, it may have been a newer version. Hence, the reason the others worked fine and you don't recall disabling advanced features in the past.

Oh well, that's all speculation at this point. At least you figured it out!


-Carl
"The glass is neither half-full nor half-empty: it's twice as big as it needs to be."

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