Strange pkup problem. 1

[bfuller83]

I have a problem where one extension on my system seems to be receiving calls from all over the pbx that aren't intended for her extension. Now I know that sentence don't make sense so here goes with an example:

Extension 2093 calls extension 2611. 2623 is on the phone and receives a call on rollover line 5623. Goes to pickup 5623 and the caller is 2093 attempting to call 2611. Sees the following on her caller id:

My feeling is it is a RNPG issue possibly but I haven't done anything with RNPG since I have been here and I have been here over 7 years. I copied the tnb from each extension involved in this paticular example but according to extension 2623 she has been picking up calls that were intended for other people and this has happened a few times this week. TNBs below:

DES 641014
TN 004 1 12 03
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 4130
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 5
SCI 0
SSU 0000
LNRS 16
XLST
SCPW 3679273
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDA CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
EFD 4130
HUNT 4130
EHT 4130
LHK 10
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2623 26 MARP
CPND
NAME WRIGHT C /SC-101D
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 5623 D MARP
CPND
NAME WRIGHT C /SC-101D
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 DSP
04 AO6
05 MWK 4130
06 CFW 4 2654
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 SCR 2641 D MARP
CPND
NAME RECORDS-REG /SC-101D
XPLN 27
DISPLAY_FMT FIRST,LAST
15
DATE 29 JUN 2015




DES 631013
TN 004 1 07 13
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN 4130
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 5
SCI 0
SSU 0000
LNRS 16
XLST
SCPW 3679273
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDA CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
EFD 4130
HUNT 4130
EHT 4130
LHK 1
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2611 26 MARP
CPND
NAME KECK K /R-301
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 5611 D MARP
CPND
NAME KECK K /R-301
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 DSP
04 CFW 4 4130
05 MWK 4130
06
07
DATE 20 APR 2012




DES 620114
TN 004 1 12 07
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 4130
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
SCPW 3679273
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDA CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
EFD 4130
HUNT 4130
EHT 4130
LHK 1
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2093 26 MARP
CPND
NAME BESS A /SC-102D
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 5093 D MARP
CPND
NAME BESS A /SC-102D
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 DSP
04 AO6
05 MWK 4130
06 CFW 8 4130
07
08 SCN 2620 D
CPND
NAME ADMISSIONS /SC-102
XPLN 27
DISPLAY_FMT FIRST,LAST
09 SCN 5620 D
CPND
NAME ADMISSIONS /SC-102
XPLN 27
DISPLAY_FMT FIRST,LAST
10 SCN 2625 D
CPND
NAME ADMISSIONS /SC-102A
XPLN 27
DISPLAY_FMT FIRST,LAST
11 SCN 5625 D
CPND
NAME ADMISSIONS /SC-102A
XPLN 27
DISPLAY_FMT FIRST,LAST
12 ADL 16
13 ADL 16
14 ADL 16 2216
15
DATE 20 JUL 2015


Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[yyrkroon]

change rnpg to 0 on either 2611 or 2623. I'll bet that if 2623 didn't answer the call, it would have went to vm, but since both of these are in the same ringing pickup group and both phones have group pickup allow, it's going to work as you describe. However, i have a feeling as soon as you change the rpng, someone will complaint they're not able to pickup calls for xxxx anymore.

 

[bfuller83]

I'll give that a try. The weird thing is the person at 2623 is reporting that her phone rang and when she pressed her k01 is when she picked it up. She says she has received calls intended for others too. She did mention to me that she can pickup the phone and dial "13" and pickup calls ringing for our customer service lines. The two extensions in the example aren't even in the same department or area.

I am not sure how call rnpg works. How would someone pickup the phone, dial 13 and snag a call? Where is that all setup?

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

RNPG isn't actually set up anywhere but on the phones themselves. 13 would be the SPRE Code for call pickup

 

[TelecomTech34]

bfulller did you print out the list of users in rnpg 5 and make sure they're all relevant? LD 81 req-lst, cust 0, feat-pua, rnpg 5

 

[bfuller83]

The thing is I haven't maintained rnpg since I have been here so I am sure they aren't relevant. I am not even sure what they are used for. I did a lst, gpu in 81 and i get a data not updated since no date. That leads me to believe that there are no group pickup buttons. I lst, pua and I see it appears that 90% are in pua 1 and there are a few in random others.

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[bfuller83]

How do i see what SPRE codes are programmed? I prt cdb in ld 21 and i see that spre is set to 1 but I don't know where to find anything else. Thanks!

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[StanleySteamer]

Pickup groups should only have phones that are in the same office or vicinity. Just guessing but it seems like someone has been using CPY without checking the RNPG.

SPRE codes are used by dialing the SPRE (in your case 1) plus a system code that cannot be changed. You will find this list in the Telephones and Consoles Fundamentals Guide. Not all codes will apply to every system.

Dial SPRE + Operation performed
1 Ring Again
2 Cancel Ring Again
3 Ringing Number, Call Pickup
4 TAFAS (Trunk Answer From Any Station)
5 Charge Account for CDR
6 Authorization Code Access
70 + ACOD + mmm (Trunk Route Access Code and Member) Trunk Verification From Station
71 + DN Call Park, To Park
72 + DN Call Park, To Retrieve
73 System Speed Call, To Use
74 Call Forward activate or cancel (500-type telephones)
75 + Entry Access Code + DN (500-type telephones) Speed Call, Individual To Program Entry
76 + Entry Access Code (500-type telephones) Speed Call, Individual To Use Entry
77 Permanent Hold (500-type telephones)
78 Stored Number Redial, To Store
79 Stored Number Redial, To Redial
81 Automatic Set Relocation
83 Malicious Call Trace
84 Integrated Messaging System
86 + x (status) Room Status
86 + 1 Cleaning Request
86 + 2 Cleaning In Progress
86 + 3 Room Cleaned
86 + 4 Passed Inspection
86 + 5 Failed Inspection
86 + 6 Cleaning Skipped
86 + 7 Not For Sale
87 Disconnect Trunk, Conference 6 (analog (500/2500 type) telephones)
89 Last Number Redial
91 Access to maintenance programs by Maintenance Telephone
92 Terminal Diagnostics,
93 Conference Circuit Testing
94 Ringing Number, Group Pickup
95 Ringing Number, DN Pickup
96 Centrex Switchhook Flash
97 Unassigned Automatic Call Distribution (ACD) analog (500/2500 type) telephone Log in/out
98 Unassigned ACD analog (500/2500 type) telephone Activate/deactivate Not Ready

 

[bfuller83]

seems like someone has been using CPY without checking the RNPG.

That would be me! lol. I didn't know anything about rnpg. I am going to clean it up and see if that corrects the issue I am having. Still strange because the person who intercepted the call says she just pressed her second line to pickup a call that was ringing. Time will tell I suppose.

So I may have a bigger problem since it appears that I have around 100 extensions in rnpg 1. Although I may need to verify that pua is set in cls.

Thanks for all the assistance!

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[Firebird Scrambler]

Download all of your TNB and use it the excel tool from this new link

http://ghtrout.drewdickenson.com/files/ConversionUtility(BARS-TNB-More)_by_DB.zip.

You can find out how many extensions are in each group and what spare entries exist etc.


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com