Option 11 Switch
Mix of 3903, 3904, and 2616 phones.
I have a strange one for you guys, I hope someone has some knowledge on this.
About 2 months ago I noticed my 3904 doing something strange. the little phone icon on my home button would light up as if I was on the phone. It would light up for a few seconds or so and then go back off. At first, I thought my phone might be going bad, so I just figured I would wait till it caused me an issue and replace my handset. However, I began to notice this same issue on some other sets around out office. Now it seems system wide. Its not just limited to a single card or switch cabinet. (I have multiple cabinets connected with fiber and fiber receiver cards). My real issue is when this is occurring the phone set will not ring. I noticed this for sure in our accounting department where multiple phones ring on the same DN. When that dn is dialed phones with this issue do not ring. Does anyone have any experience with this? Replace SSC Cards? Replace backplanes? Replace the entire thing with an IP system??? any information would be greatly appreciated.
Mix of 3903, 3904, and 2616 phones.
I have a strange one for you guys, I hope someone has some knowledge on this.
About 2 months ago I noticed my 3904 doing something strange. the little phone icon on my home button would light up as if I was on the phone. It would light up for a few seconds or so and then go back off. At first, I thought my phone might be going bad, so I just figured I would wait till it caused me an issue and replace my handset. However, I began to notice this same issue on some other sets around out office. Now it seems system wide. Its not just limited to a single card or switch cabinet. (I have multiple cabinets connected with fiber and fiber receiver cards). My real issue is when this is occurring the phone set will not ring. I noticed this for sure in our accounting department where multiple phones ring on the same DN. When that dn is dialed phones with this issue do not ring. Does anyone have any experience with this? Replace SSC Cards? Replace backplanes? Replace the entire thing with an IP system??? any information would be greatly appreciated.