A customer brought in Dell Inspiron laptop with Vista on it. She said that she installed some update and the system would not start.
Here is what happens: when computer is powered on, it goes through POST and then displays green loading toolbar and then gets stuck at that point. So, I tried to go into safe mode, it shows the list of files being loaded but when it gets to crcdisk.sys it freezes. At this point I went on google and found some info that this could be caused by hard disk problems, so I put hiren?s BootCD (ver 10) and ran disk check with HDD Regenerator. After 1.5 hour scan it did not find any problems. My third step was to boot from Dell Recovery DVD that came with laptop, and here is what happened: it copies some files to hard drive, then says that it is starting windows, and then it goes to completely black screen and freezes.
At that point, I pull out hard drive, and put it into SATA to USB cradle (dock station) that is connected to the testing station running Windows XP, I see that it read the folder list on the drive, but when I click on any folder on that drive, the testing Windows Explorer freezes (that is on the clean, testing system!). Ok, I am thinking, maybe there is a problem with the cradle, so I try connecting it directly to the testing system motherboard via SATA cable, now it does not even read the drive.
I asked other tech (we work for small computer repair company) what he thinks, he said that the hard drive may have a corrupted file structure and that we need to run check disk on it from Windows, and that HDD Regenerator only looked for physical damage and did not find it. But how can I run check disk (chkdsk) on it if it freezes the moment I click on the drive?
Any thoughts on how to proceed from here would be appreciated.
Here is what happens: when computer is powered on, it goes through POST and then displays green loading toolbar and then gets stuck at that point. So, I tried to go into safe mode, it shows the list of files being loaded but when it gets to crcdisk.sys it freezes. At this point I went on google and found some info that this could be caused by hard disk problems, so I put hiren?s BootCD (ver 10) and ran disk check with HDD Regenerator. After 1.5 hour scan it did not find any problems. My third step was to boot from Dell Recovery DVD that came with laptop, and here is what happened: it copies some files to hard drive, then says that it is starting windows, and then it goes to completely black screen and freezes.
At that point, I pull out hard drive, and put it into SATA to USB cradle (dock station) that is connected to the testing station running Windows XP, I see that it read the folder list on the drive, but when I click on any folder on that drive, the testing Windows Explorer freezes (that is on the clean, testing system!). Ok, I am thinking, maybe there is a problem with the cradle, so I try connecting it directly to the testing system motherboard via SATA cable, now it does not even read the drive.
I asked other tech (we work for small computer repair company) what he thinks, he said that the hard drive may have a corrupted file structure and that we need to run check disk on it from Windows, and that HDD Regenerator only looked for physical damage and did not find it. But how can I run check disk (chkdsk) on it if it freezes the moment I click on the drive?
Any thoughts on how to proceed from here would be appreciated.