Johnthephoneguy
Technical User
2 Weeks ago, a counterpart changed the NCFW of an ACD from 4444 to 5555. He stated he did an EDD afterwards. 1 week ago the user complained it was never changed, I went in, it was showing 4444. I went in, changed it to 5555, did an EDD, then verified the info was there under the ACD data. Over the weekend the user complained it wasn't changed again. I looked and it was again the 4444.
We do not have OTM, we have 3 people that login, only 2 of which know how to change an ACD NCFW. What should I be looking for or at to determine why this keeps reverting back?
JohnThePhoneGuy
"If I can't fix it, it's not broke!
We do not have OTM, we have 3 people that login, only 2 of which know how to change an ACD NCFW. What should I be looking for or at to determine why this keeps reverting back?
JohnThePhoneGuy
"If I can't fix it, it's not broke!