Strange behavior of 81c

[Johnthephoneguy]

2 Weeks ago, a counterpart changed the NCFW of an ACD from 4444 to 5555. He stated he did an EDD afterwards. 1 week ago the user complained it was never changed, I went in, it was showing 4444. I went in, changed it to 5555, did an EDD, then verified the info was there under the ACD data. Over the weekend the user complained it wasn't changed again. I looked and it was again the 4444.

We do not have OTM, we have 3 people that login, only 2 of which know how to change an ACD NCFW. What should I be looking for or at to determine why this keeps reverting back?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[johnpoole]

never had that happen.. stat rdun? do any change, scpu see if it's done on both sides? if that is not the problem i would do a reload of the sw.. you've got a major problem

john poole
bellsouth business
columbia,sc

 

[bigindian65]

Check your history file for proper gracefull switchover.
Stat in 137 to see if RDUN is enabled and that the cores are sync'ed.

Mato' Was'aka

 

[bigindian65]

must have poped it open as you were closing it down John, glad to see I was in sync with your trouble shooting.....

Mato' Was'aka

 

[Johnthephoneguy]

my RDUN is enabled, cores are synced. I cannot do a change and swap cores during the day, but since this is a 25.40 I will look at it tomorrow and see if the change is there.

The first time this occured I thought the other guy either didn't change it correctly, or didn't EDD and for whatever reason it didn't save, but when I did it, i KNEW that I had EDD'd afterwards and the info was there.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[bigindian65]

Shouldn't even have to do that if MIDN's running correctly. And AHST shows switchover? That's not a good scenerio.

Mato' Was'aka

 

[Johnthephoneguy]

it does run on MIDN's, but I am from the school of thought that you always back up data after changes So I do, and always will. But you are correct it shouldn't have to be done, I will know more tomorrow after we swap cores and see where we are at, I just never looked at it before thinking it was a simple issue.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[normatech]

Dangling trouble resolved.
Turned out to be an old ACD MAX TOD schedule running that was changing the ACD queue NCFW.

"couldn't fix it cause it wasn't broke"
The counterpart.