During the roll-out of an additional 70 phones (and a new PRI with new phones using the new PRI), we noticed behavior that was different from previous behavior.
During testing because we had ported the numbers from one carrier to another (now both are the same), we noticed that when dialing the number using 9 plus the 10 digit number the new extensions displayed 15 characters of the LD 95 Name when the first ring occurred (immediately below the dialed number on the M3904 display). Dialing the original 100 extensions does not do this.
As there was a new ISA group involved, I compared the routes and did not notice any differences on the ISA route or the DID service route. There were two differences on the COT service routes --- TARG and OOD (neither of which would seem like it would come into play).
I also compared the phones (specifically the CLS) and the trunks and did not notice anything. The CLID tables are different, but nothing sticks out there either.
I know this is a silly problem (as how many people will be reaching out to an internal colleague by dialing externally to reach them), but one of the managers noticed this and wants an explanation.
Any ideas what else I can check?
During testing because we had ported the numbers from one carrier to another (now both are the same), we noticed that when dialing the number using 9 plus the 10 digit number the new extensions displayed 15 characters of the LD 95 Name when the first ring occurred (immediately below the dialed number on the M3904 display). Dialing the original 100 extensions does not do this.
As there was a new ISA group involved, I compared the routes and did not notice any differences on the ISA route or the DID service route. There were two differences on the COT service routes --- TARG and OOD (neither of which would seem like it would come into play).
I also compared the phones (specifically the CLS) and the trunks and did not notice anything. The CLID tables are different, but nothing sticks out there either.
I know this is a silly problem (as how many people will be reaching out to an internal colleague by dialing externally to reach them), but one of the managers noticed this and wants an explanation.
Any ideas what else I can check?