Guest
got a bit of a problem which has been going on for a while now- i am running exchange 5.5 on nt 4.0, all service packed up etc, but every so often i get the following message on the machine-
*********************
Store.exe
The instruction at "0x77f64963" referenced memory at "0x00000d01"
The memory could not "read"
Click ok to terminate
Click Cancel to Debug
*********************
at this point the information store service has stopped so users cannot get into their mailboxes.
If i click ok then the window shuts, if i click Cancel (to debug) it goes through all the commands (dont really understand most of this) but it finishes after the following lines:
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Module load: c:\exchsrvr\bin\store.exe
Thread terminate: process=0, thread=102, exit code=0
Second chance exception c0000005 (access violation) occured
Thread Stopped
*********************
To be honest this is not much help to me but might mean something to you like! once this happens to get everything restarted all i have to do is go into services and restart the information store service, and it restarts fine and the problem doesnt reoccur- until another random time.
I thought this may have been to us getting very large emails (a user was receiving 4 copies of a 60mb file) so i have put a limit of 5mb on files we can receive- but that didnt sort it the problem occured again last night.
Any ideas on this would be greatly appreciated!
Thank you
*********************
Store.exe
The instruction at "0x77f64963" referenced memory at "0x00000d01"
The memory could not "read"
Click ok to terminate
Click Cancel to Debug
*********************
at this point the information store service has stopped so users cannot get into their mailboxes.
If i click ok then the window shuts, if i click Cancel (to debug) it goes through all the commands (dont really understand most of this) but it finishes after the following lines:
*********************
Module load: c:\exchsrvr\bin\store.exe
Thread terminate: process=0, thread=102, exit code=0
Second chance exception c0000005 (access violation) occured
Thread Stopped
*********************
To be honest this is not much help to me but might mean something to you like! once this happens to get everything restarted all i have to do is go into services and restart the information store service, and it restarts fine and the problem doesnt reoccur- until another random time.
I thought this may have been to us getting very large emails (a user was receiving 4 copies of a 60mb file) so i have put a limit of 5mb on files we can receive- but that didnt sort it the problem occured again last night.
Any ideas on this would be greatly appreciated!
Thank you