storage center

[Bodgit]

does anyone have experience of integrating storage center 8.8 with emc's centera product and if so do you have any info on the APIs

thanks

 

[jblarkin]

NICE has a special version of storage center built specifically for Centera. As far as API's are concerned what are you looking to do? The archiving on the NICE side will send all the audio files that fall within the Task you set up in storage center, directly to the Centera. What you do on the Centera end is completely up to you.

 

[Bodgit]

what is the SC version 8.88.?? and what is the ability to send delete command if we are using replicator on the centera

 

[jblarkin]

The SC is version 8.8 but built to integrate with Centera. It works just like regular storage center. You build tasks to archive the calls to storage center based on a schedule or time interval that you desire. The audio files will be moved to the storage center server when that task executes. If you check the "Move to ESM" option in the Task it will send the files over to Centera at the same time. The calls will FIFO off the Storage Center server when the storages you set up max out. When you try to retrieve the audio it will check the logger first... then the SC and if it does not find the call it will go out to the centera. You can replicate the Centera however you want but you'll only be able to retrieve from the Centera that is set up in SC.