Stops recording

[SoDoTo]

Hi

Our Witness contact store will suddenly stop recording some extensions, purely random, with no obvious cause. We can only solve it by rebooting the box after we telnet onto it.

Anyone any ideas where we can look for a root cause and possibe fix?

TIA

 

[lever]

What does your alarms say?

 

[SoDoTo]

No alarms relate to this. Witness just stops recording!!

 

[rwylie81]

How do you know that it stops recording? Can't you find it in viewer, or do you get some other indication?

 

[SoDoTo]

We're unable to see calls in viewer, since posting this we have had 2 patches loaded and all is ok now.

 

[mhildebr]

SoToDo - I am running into the same thing, the answer we received was that the SLA calls for the box to be rebooted at the 30 day mark. We have been doing this and it has stopped this from happening. HOWEVER, we are pushing back that this is not an acceptable solution and are working with all the vendors invlovled to come up with a real solution addressing this problem.

 

[waseemgh]

maybe you have to try LogFinity recording system from TeleFinity; it's most reliable recording solution.

this is TeleFinity's website:

http://www.tele-finity.com

Regards,