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Stops recording

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SoDoTo

Technical User
Sep 22, 2004
250
GB
Hi

Our Witness contact store will suddenly stop recording some extensions, purely random, with no obvious cause. We can only solve it by rebooting the box after we telnet onto it.

Anyone any ideas where we can look for a root cause and possibe fix?

TIA
 
No alarms relate to this. Witness just stops recording!!
 
How do you know that it stops recording? Can't you find it in viewer, or do you get some other indication?
 
We're unable to see calls in viewer, since posting this we have had 2 patches loaded and all is ok now.
 
SoToDo - I am running into the same thing, the answer we received was that the SLA calls for the box to be rebooted at the 30 day mark. We have been doing this and it has stopped this from happening. HOWEVER, we are pushing back that this is not an acceptable solution and are working with all the vendors invlovled to come up with a real solution addressing this problem.
 
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