Stop mailbox answering after 2nd call

[teleman]

Customer has a 6X16 DR5 wth Disconnnect, and a 2 port flash.
The business is setup with a auto attendent after the first ring, then a small tree is offered. The Problem that is happening is when a caller presses 1 to go to dispatch and the dispatch is on the phone it goes to vmail(a second caller can't get thru). The dispatch has 2 intercoms, forward no answer is none, forward when busy is none. Because there is no hunt groups I setup an answer DN on another set (it does not have vmail).
Any ideas???

Teleman
RA

 

[exsmogger]

Check under Capabilities to see if DND on busy is turned on for this station. Set to N if it is on.

Brian Cox

http://www.jandjcommunications.com

 

[gnwhite1201]

Question: Is there a reason for not having a hunt group? If you had one (as I'm sure you know) this problem would not exsist. Also, how many ports do the VM have and do you have it answering all lines or just the main one?

A few things you could try:

Increase the number of IC on dispatchers set (especially if this is the set that gets 1'ed out to). 4 is a good number (or however many lines that are coming into the system +1, hopefully they have a 7324). You can also program the 7310 buttons on top for Lines as well.

....as I think about this that is the only thing I can think of.

With much respect to my distinguished collegue 'exsmogger' If DND was active then no calls would be received. IMHO.

Please repost to let me know how you fixed it.

Glenn

 

[teleman]

I believe 6X16's only offer 2 intercoms, they also don't have hunt groups. The vmail is a 2 port as stated, it answers all 4 lines, line appeareance is not an issue. DND when busy is what was refered to, it well allow the first call, not the second call.
Thanks for you imput.
RA