Stop Caller ID 1

[mhac]

Hi,

Sorry if this has been answered before but i want to stop my IP406 3.2(54) sending caller ID info and all of my attempts have failed.
I have 16 lines and use least cost routing on them all.
What is the best way to achieve this?

Thanks

 

[ProviderReborn]

Its probably easier to get the carrier to do it.
What type of lines do you have. You have not said??

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[mhac]

I have 8 ISDN lines giving me 16 outgoing channels.
I would ask the provider, but normally they take so long to do anything, i figured a shortcode or something would be quicker.
I have the system setup to dial 1052 before every call for least call routing but not sure how to incorporate the caller ID issue.

 

[ProviderReborn]

You need to make a small adjustment to LCR.

if you have an shortcode of.

SC 2N
Tel 1052yourareacode2NW
Tel Dial

W Witholds.

If you have no modification in lcr you will have a system sc of

SC ?
Tel .W
Feat Dial



ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[amriddle01]

You put a W before the dialed number in the short code, I guess you have already tried this?

 

[ProviderReborn]

You will need the W for all your LCR modifications not just the 2 example above.

I assume you are uk based?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[amriddle01]

Yep sorry it goes after as above!!

 

[mhac]

I am based in Spain
My LCR is

code **N
Tel 1052
Feat dial

If i change to

code **N
Tel W1052
Feat Dial

Should this work? Is the W case sensitive?

I'm sure i tried it but will try again to be sure

 

[ProviderReborn]

Capital W

The tel should be 1052W not the way you have it.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[amriddle01]

Surely it would be Code **N, Tel 1052NW, Feat Dial !!!!

 

[amriddle01]

As without the N it is only going to dial 1052 and nothing more!!

 

[ProviderReborn]

I would have thought it would be yes. I copied the Tel 1052 bit assuming this is what he already has in place and working!

I know here I have seen the NW and not just the W.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[mhac]

HI Guys

I have tried

1052W
1052NW

and still no luck.
It was originally programmed without the N by an Avaya Partner, so i left it like this and works ok without it

 

[ProviderReborn]

Have you a shortcode in system shortcodes similar to:

?
.
Feat Dial.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[mhac]

Yes I have this exact code

 

[amriddle01]

Also it is reliant upon your providor supporting this feature! it says this in the short codes section of the help file!!

 

[ProviderReborn]

Last attempt before you need to go to your line provider.

Try
?
.W
Feat Dial

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[mhac]

Thanks TheProvider.

It works great.
Thanks to everybody who helped me

 

[amriddle01]

No probs, You do realise you have to dial **then the number you want for your LCR to work!!

 

[mhac]

I did not realise, the Avaya tekkie said it was automatic.
Although maybe i should check with the service provider to make sure