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Stop: 0xEF Every time I patch our Micros RES 3700 Server

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K_Mos

IS-IT--Management
Feb 21, 2020
17
US
Basically title, every time I try to patch our RES3700 server it crashes with the EF Stop message Critical process died.
Looking through the logs, the crash occurs as its attempting to shutdown all of the services/processes. Most common it happens on the 'Lm' process.
I used 7-Zip and extracted all the installation files manually. Looks like they use a vb script which loops through all the items in a text file to stop all the processes.

I deleted several process I know aren't running on our system from the txt file, and ran the patch batch file and now the patch will install. However this is just a workaround and its a real PITA to have to extract, modify, and run each patch. So I want to figure out what is causing Win Server 2016 to crash while trying to stop a process, particularly one that doesn't even running on this system in the case of Lm.

I attached the patch log file, so you can see what happens when the server crashes....
 
 https://files.engineering.com/getfile.aspx?folder=3c0a6024-da31-40c6-aea8-1c49404b3393&file=MicrosHotfixPatch.log
It seems that you try to install 5.7.6 hf4 in to 5.7 RES and that's not possible as RES 5.7.6.4 requires RES 5.7.6 to be installed.
 
I already forced 5.7.6 to install by extracting the installer and modifying that exelist.txt file.
The current build number is 5.7.0600.5536 which is 5.7.6.0.
If I hadn't gotten that far yet it would give a incompatible build error immediately. The first thing in the batch file for these updates is to check the build number in the registry.
 
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