Status seems to change by itself

[TudorSmith]

Help!

When a ticket reaches any of the alert stages that have been set, the system seems to change the ticket status to "Resolved", regardless of the current status applied!

Any ideas why this change is invoke...even automatically?

Thanks birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

 

[eisefr]

You are talking about the problem.status - field?

Are you using SC 3, 4 or 5?

Bye from Germany..
Frank

 

[TudorSmith]

This is versoin 3.0 and I think it relates to the Alert triggers. When the trigger is reach for any of the alert stages, it seems to change the problem.status to &quot;Resolved&quot;.

Do you know why/how the system is changing the status? birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

 

[eisefr]

Check your schedule - file.
Is there the problem status &quot;RESOLVED&quot;??
for the planned updates? Bye from Germany..
Frank