Status on no answer (Hunt group)

[INFPAR]

We are using IPO version 6.0(14).

We have some hunt group with no CCR.

When an agent receve a call and do not answer, the status on no answer dones't work. The call rings for ever. The No answer Time is set to 18 sec in the user's call setting and in the Hunt group setting. Any idea why? Where should I look?

 

[IPOTraining]

One member in the group? Is voicemail for the group checked or no?

Dennis

 

[INFPAR]

In my test hunt goup there is only one member and yes the voicemail is checked. For my test Voicemail Answer Time is set to 258 sec and this is working...

 

[jgraham1075]

Did you ever get this working as we have experineced the same thing - the 'Status on no answer' doesn't seem to work - the phone rings forever

 

[IPOTraining]

On the hunt group form, I assume you selected that the "agents status on no answer time applies to" has been changed from None to one of the other options.

The User, Telephony, Supervisor Settings default setting for Status on Now Answer is None. Make a selection like Logged Off. Merge it.

The first call that comes to that user will still ring until expiration of the no answer time. The NEXT call will not ring the user as he/she will have been Logged Off (no User).

Dennis