We are using IPO version 6.0(14).
We have some hunt group with no CCR.
When an agent receve a call and do not answer, the status on no answer dones't work. The call rings for ever. The No answer Time is set to 18 sec in the user's call setting and in the Hunt group setting. Any idea why? Where should I look?
We have some hunt group with no CCR.
When an agent receve a call and do not answer, the status on no answer dones't work. The call rings for ever. The No answer Time is set to 18 sec in the user's call setting and in the Hunt group setting. Any idea why? Where should I look?