stations ring before AA picks up

[jmics]

on a MICS 7.1 with a NAM II 4.1, an AA is set up with a CCR tree.

several (but not all) DNs are ringing immediately when a call comes in, and then the AA picks up and plays the comp greeting followed by the CCR menu.

what would cause this behavior ?

 

[silver987]

That's what AA is designed to do. If you don't want this change the amount of rings before it answers or turn it off.

Wayne T

 

[norstarboy125]

The DNS that are ringing probably have line appearances on them, either turn the ringing off or remove the lines from the sets.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[jmics]

I see that the members of hunt group 1 are ringing before aa picks up. the lines are assigned to hunt group 1. aa is set to pick up on zero rings. the members do not have lines directly assigned.

I don't see how to set a delay before the hunt group rings in order to give the aa time to pick up before the hg does.

 

[silver987]

Take the lines out of the hunt group. You can still keep the HG and direct callers to it through the CCR.

Wayne T