Station 11 Rings when calls come into AutoAttendant.

[johnnysoj]

Hello All,

I'm currently using a Merlin Legend 7, and Merlin Mail 3.

I have 8 lines coming into the system, and going straight
into the merlin mail for the automated attendant features.

This works perfectly, the only problem is that Port 11, the port right above the operators port) rings once when an a call comes in.
(this is extension 101, an MLX-10 i beleive)

Ext. 101 has no appearances of pool 70 (which is the 8 incoming lines) and it doesn't have any single personal line buttons programmed on it, except 812, which is a loudspeaker page extension, and is not in pool 70.

Any ideas would be greatly appreciated.
Thanks,

John.

 

[Pepperz]

Print out the extension in question, look for a cover button for the operator phone. It MAY be on a button that you can't see, i.e., on button 20 on an MLX-10D; you may check to see if the operator phone is forwarded as well (forward it to itself to turn off forwarding). My bet is on #2.

 

[johnnysoj]

Hi Pepperz,

I tried what both of the options you mentioned, and no good. 101 still rings on the voice line (second line button on left side)

Ext. 101 is an MLX 20L, not a 10L as I mistakenly stated in the last post.

Here is the WinSPM details screen for extension 101, hopefully this can clear things up.

Thanks in advance,
John
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Extn SS/PP Type
101 1/ 2 MLX-20L

CTI Link : No Alarms: ACTIVE
Pool Access :
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group : 1
Group Coverers : 770
NS Groups : 100
Group Calling Member:
Pickup Groups :
Allowed Lists :
Disallowed Lists :
Restrictions : UNRESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-0 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : ON
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : ON
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 0
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Rotary Enable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 2
Secondary Ring Delay: 2
Group Cover Delay : 3
HotLine Extension : No
Networking and ISDN Display Preference: BOTH
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
101 1/ 2 MLX-20L

Button 34 *21 Blank Status None
Button 33 *21 Blank Status None
Button 32 *21 Blank Status None
Button 31 *21 Blank Status None
Button 30 *21 Blank Status None
Button 29 *21 Blank Status None
Button 28 *21 Blank Status None
Button 27 *21 Blank Status None
Button 26 *21 Blank Status None
Button 25 *21 Blank Status None
Button 24 *21 Blank Status None
Button 23 *21 Blank Status None
Button 22 *21 Blank Status None
Button 21 *21 Blank Status None
Button 20 *21 Blank Status None
Button 19 *21 Blank Status None
Button 18 *21 Blank Status None
Button 17 *21 Blank Status None
Button 16 *21 Blank Status None
Button 15 *21 Blank Status None
Button 14 *21 Blank Status None
Button 13 *21 Blank Status None
Button 12 *21 Blank Status None
Button 11 *21 Blank Status None
Button 10 *21 Blank Status None
Button 9 *21 Blank Status None
Button 8 *56 Direct VoiceMail Status Off
Button 7 *22 Group Call 770 Status None
Button 6 *84 Last Number Dial Status None
Button 5 *47 Do Not Disturb Status Off
Button 4 Loudspeaker Page
Button 3 *18 SysAcc-OO Ring Status None
Shared System Access:

Button 2 *16 SysAcc Voice -I Status None
Shared System Access:

Button 1 *16 SysAcc Ring -I Status None
Shared System Access:

 

[johnnysoj]

If it helps, I also found this old post, which is the exact same issue I'm having except that there are no appearances of any pools on this extension.

thread689-360419 again!

 

[exsmogger]

Is it possible that station 101 is assigned to the voicemail calling group 770? This could cause it to ring. Brian Cox
J & J Communications

http://www.jandjcommunications.com

brian@jandjcommunications.com

If you find this post helpful please mark it as such.

 

[Pepperz]

101 is the operator console, plugged into port 2, if that's the way you want it, ok, (ports numbered bottom to top). Could you be in night service? What does the display say when it rings?