Hi,
We hear static on menu greeting when users dial toll free numbers. We see Jitter and packet discards in trace and when we status medpro board but our network team says they dont see any network issue.
What i am looking for is
what route the call took to get to the switch to play the announcement?
Is there jitter on all calls coming through the phone switch over to the IVR?
Have we traced where calls are coming in and out of the environment?
Have we isolated problem calls to specific trunk groups?
Here is the trace,
13:47:57 Calling party trunk-group 5 member 2 cid 0x2459
13:47:57 Calling Number & Name 7054746162 NO-CPName
13:47:57 active trunk-group 5 member 2 cid 0x2459
13:47:57 dial 101500
13:47:57 vector 201 cid 0x2459
13:47:57 active announcement 169999 cid 0x2459
13:47:57 hear annc board 08A14 ext 169999 cid 0x2459
13:47:57 dial 102374
13:47:57 ring vector 100 cid 0x2459
13:47:57 G711MU ssff ps:20 rn:242/1 10.91.34.27:30060 10.91.34.88:62244
13:47:57 xoip: faxff modemff tty:US 10.91.34.88:62244 uid:0x6a37
13:47:58 active station 184093 cid 0x2459
VOIP data from: 10.91.34.88:62244
13:48:09 Jitter:3 3 0 0 0 0 0 0 0 0: Buff:15 WC:11 Avg:3
13:48:09 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.91.34.88:62244
13:48:17 Jitter:3 3 3 1 2 6 7 7 7 0: Buff:19 WC:11 Avg:4
13:48:17 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
13:48:27 idle trunk-group 5 member 2 cid 0x2459