Static Calls ?

[GTexx]

Need some assistance on troubleshooting static calls. User's keep reporting getting intermittent static or fast busy when placing an outbound calls. I have told user's not to hang-up and try to contact me when they get a call with static. I have been trying to trace calls in ld 80 as they are reported. Is there an alternate way to troubleshoot this issue. I am suspecting it's a bad trunk route on one of the PRI's but it's hard to determine as that site has at least 12 PRI's. Is there a way to run a report to see if there is a high call drop rate on a particular trunk.

 

[GHTROUT]

If you have one really good complainer, you could give them a "TRC" key and CLS MCTA

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[GTexx]

That's the problem, it's different user's and since the problem is intermittent it makes it even more difficult. Since last week I've gotten at least 10 different complainers. with anyone user only getting the issue once or twice. There are over 2000 user's using that CS 1000M system. The trouble ticket keep on coming...

 

[GHTROUT]

You should be able to go back in CDR records for the complainers and find the calls. That assumes you have CDR.

Otherwise, I would engage someone under your control to start making calls to (for example) gas stations around the country (or area of concern), asking "How much is gas there, do you hear static"?

You'd want to give them a TRC Key with CLS MCTA

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[GTexx]

Thanks for the input...I think I'll try the CDR route. I can hardly understand the Gas Station attendand even when the line it clean...

 

[wingleaf]

anyone care to explain it to me what TRC and MCTA do in the system for troubleshooting? and is this also applicable to users who are expriencing ghost calls and line circuit busy?

 

[tnphoneman]

Have them put the call on hold and then pick it up again and record the numbers on the display. This will give you the route access code and the member number they are currently on and then they can hang up.

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[GHTROUT]

TRC and MCTA allow a user to flag a call on your system TTY and in LD22 AHST (History logs). The TN of the phone and the trunk used are output.

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[GTexx]

Thanks for all the input, I was able to successfully track a few calls and identified the trunk route with the issue.

 

[wingleaf]

hi gtexx, care to share your procedures?..thanks