Jan 25, 2008 #1 Caper68 Programmer Mar 3, 2006 18 CA We have an Agent who sometines receives a call ( Dead Air ) and the phone display says State=ACD . Dose anyone know what this means ? Thanks
We have an Agent who sometines receives a call ( Dead Air ) and the phone display says State=ACD . Dose anyone know what this means ? Thanks
Jan 25, 2008 #2 namesrhard2pick Technical User Nov 26, 2007 312 US Sounds like even though the call is dead air its coming in as an ACD call. Upvote 0 Downvote
Jan 29, 2008 Thread starter #3 Caper68 Programmer Mar 3, 2006 18 CA True , But All of my VDNS are set to display the VDN NAME and the CLID , So I do not know where this message is coming from . Upvote 0 Downvote
True , But All of my VDNS are set to display the VDN NAME and the CLID , So I do not know where this message is coming from .