Startalk mailbox access 2

[itsnndn]

I installed a system that had been setting for several months unplugged. The Compact ICS came up fine, the startalk VM started, but took about 20 minutes for the system to see.
I can do feature 9*x and see all codes, but cannot do F983 and get into admin. I reset password to 0000 but it will not allow me in.
From an extension, you can call another extension and get VM message but cannot log in (system moved from one location to another - all new users) and no passwords are know.
Is the system dead (They need to buy another startalk) or is there a code to re-initialize the VM to start over?

Thanks in advance

 

[senk1s]

F903

 

[itsnndn]

Thanks for the fast response. I'll head back out and give it a try. It's a sure way to see if the system is functioning.

Thanks again

 

[itsnndn]

Tried the code 903 to re-initialize the VM but I get "Inactive Feature".

When I do f985, input the reset code, it does take the code, prompts to reset, etc. But still cannot gain admin access with 120000 (2 digit dial on system).

It's a Startalk Flash Release 02D or 020? sftware version 1.50. I don't know if it's such old sftwr that it's not worth spending time on or upgraded or replace the hardware?

Any input/thoughts are appreciated.

 

[senk1s]

Does F983 ask for Log or Pswd

Password is hte Norstar default password

 

[exsmogger]

You need to upgrade the Flash software to V1.9 to work with a CICS. V1.5 will only work with older DR5 control units.

Brian Cox

http://www.jandjcommunications.com

 

[itsnndn]

Thanks for all the help - I'll let them know they need to upgrade or find another DR5 sitting on the shelf

 

[silver987]

The voice mail may have a different pw like 12(0000) or 1002(0000) if the dn lenth was different before. Just a thought........

http://www.silverlakecom.com