Startalk Flash not responding

[dc321]

Hi there..

Installed a Startalk flash with 1.9 version software with an existing MICS system, (which has a NAM before but that is now gone) The problem I am getting is that the flash seems to boot up fine but there is no connection between the two systems, none of the FEATURE 9### codes work, I cannot find the flash at all.

What could be the possible problems and ways to correct them? Also I've never connected a PC to a flash before, can someone let me know what would be required for such a setup, software/hardware wiring? Would that be a good way to find out if the flash works etc.?

Thanks!

Dc.

 

[Nortellian]

What ports did u connect too.R they good ports? Did u try a phone on the ports? Did you do a f983
Look at tip 4a in faq tab above for hhoking up laptop.

 

[galfaro]

Go to Maintenance and check the port status to see if the system recognizes the V.Mail. Do you get "inactive feature" when you try to log on?
Gabriel

 

[exsmogger]

On Startalk Flash V1.9 and higher you must dial F903 to activate your F980-F989 feature codes. Only have to do this when booting up a defaulted Flash for the first time.

Brian Cox

http://www.jandjcommunications.com

 

[dc321]

Gabriel,

Yes thats exactly whats happening... inactive feature... I will check the maintenace menu when im back onsite... any ideas on what that could be?

 

[galfaro]

Try Feature 903 to activate your feature codes as Exmogger stated, and see how far you get. Also was the Nam connected via a fiber or copper expansion card, and was it removed? Maintenance will show you if the system recognizes the voice mail or not. That's a start, let's see if that helps.
Gabriel

 

[Arr]

dc,
Conduct an XFtest and clear any codes pre-existing from the NAM. F**938378 266344 FIRST TEST (if inactive, clear).

Cheers
PhM