StarTalk Flash AA does not recognise DTMF with some callers

[lectropop]

My company is using the NorStar NT5B01 (6x16) KSU and StarTalk Flash NTAB2455(V1.9.53) voice-mail and auto-attendant. A couple of our clients have reported that they are repeatedly unable to navigate the AA as it fails to recognize their touch-tone inputs (no response at all) when prompted to enter an extension. Both clients are calling from their own PBX systems. One is a Phillips ?? while the other is a NEC-UX5000. I have used several land-lines and cell phones to try and recreate the issue, to no avail.

I have checked the StarTalk tone settings (F983-8) and it is set to the minimum of 40mS. Someone on another thread suggested checking the "tone gate", but our StarTalk does not appear to have this option (or at least I cannot find it).

Any input appreciated!
-Ben

 

[allworxguy]

Check your phone lines static or noise would be a place to look.

Marv

http://www.telemarv.ca

 

[hawks]

also see if those clients are using VoIP trunks for their lines. The reason I say this is because I have had customers using SIP trunks that for what ever reason had troubles calling into one of our Call Pilots. I just think some of the carries may have to make some changes in the DTMF settings of the ViOP circuit. Just my 2 cents...

 

[curlycord]

See this post, answer at bottom:

http://www.tek-tips.com/viewthread.cfm?qid=1007566

Could be your issue as well




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[telgeek1]

hawks is right to question sip trunks on other systems. inexpensive but in their infancy as well.