My company is using the NorStar NT5B01 (6x16) KSU and StarTalk Flash NTAB2455(V1.9.53) voice-mail and auto-attendant. A couple of our clients have reported that they are repeatedly unable to navigate the AA as it fails to recognize their touch-tone inputs (no response at all) when prompted to enter an extension. Both clients are calling from their own PBX systems. One is a Phillips ?? while the other is a NEC-UX5000. I have used several land-lines and cell phones to try and recreate the issue, to no avail.
I have checked the StarTalk tone settings (F983-8) and it is set to the minimum of 40mS. Someone on another thread suggested checking the "tone gate", but our StarTalk does not appear to have this option (or at least I cannot find it).
Any input appreciated!
-Ben
I have checked the StarTalk tone settings (F983-8) and it is set to the minimum of 40mS. Someone on another thread suggested checking the "tone gate", but our StarTalk does not appear to have this option (or at least I cannot find it).
Any input appreciated!
-Ben