STARTALK ACCESS AND PROGRAMMING

[nortelphonediva]

Once again I ask for your help!

I just purchsed and installed an 824 Norstar system that has an old startalk. When I dial the norstar ext 2228 from a set it says "PSWD" I have no idea what the password was set as. How do I get into this system to program it with my extentions and reset the password that was set?

Any help would be appreciated



___________________________
NortelPhoneGirl
Maui, Hawaii

 

[Gman228]

If you are trying to reset the the main VM admin password try the following:

-Feature 985

-"Press" 9 73738 76 7793 that will spell
9 Reset SM PSWD

-This should reset the VM admin password to 1020000 or 1002000 (if you have 4 digit ext's)

I hope this answers your question

 

[Gman228]

You may want to try the following first:

To Reset Personal Mailbox Passwords Press FEATURE 9 8 3
The display shows
log:
QUIT RETRY OK

1.1.1.4 2 Enter Usually 1020000

13 Press OK
The display shows:

Admin
MBOX AA OTHR


13 Press MBOX
The display shows:
Mbox
ADD DEL CHNG


13 Press CHNG
The display shows:
Mbox
RETRY QUIT


13 Enter the mailbox number
The display shows

Password
Reset Next


7 Press softkey Reset
Message will say Password Reset To end session press Rls

**This is also the same procedure to change a name and other admin options Instead of pressing Reset at the Password prompt you press Next till you reach the item you need to change.

 

[nortelphonediva]

GMAN you're awesome.. one last question.. where can I get a programming guide to this voice mail.. I have no idea how to program the main greeting and the individual ones. I just know how to integrate it with the system. I've only worked on Option switches with Call Pilot and Octel integration

___________________________
NortelPhoneGirl
Maui, Hawaii

 

[Gman228]

Recording your Individual Greeting

1 Press FEATURE 9 8 1
The display shows
PSWD:
OTHER RETRY OK


2 Enter
3 Press OK
The display shows
0 new 0 saved
PLAY PSWD ADMIN


13 Press ADMIN
The display shows
Mailbox admin
GREET PSWD QUIT


13 Press GREET
The display shows
Greeting Options
RECORD CHOOSE


13 Press RECORD
The display shows
Greeting:
PRIME ALT PERS


13 Press PRIME
The display shows
Not recorded

The display changes to show:
Record New?
YES NO QUIT


13 Press YES
The display shows
Record greeting:

13 At the sound of the tone record your greeting.

13 Press OK to end the recording
The display shows
Accept greeting
RETRY PLAY OK


Press PLAY to listen or RETRY to redo.

13 Press OK to accept the greeting
press Rls to end session.

 

[nortelphonediva]

Thank you so much for all this help.. I have no idea what is in this system. Is there anyway to reset the entire system and delete all of the mailboxes? Or.. is there a way to view all this on a PC?


___________________________
NortelPhoneGirl
Maui, Hawaii

 

[Gman228]

Recording Company Greeting

1 Press FEATURE 9 8 3
The display shows
Log:
QUIT RETRY REC


2 Enter 1 0 2 0 0 0 0

3 Press OK
The display shows
Admin
MBOX AA OTHR


4 Press AA
The display shows
Auto Atdt Admin
GRTG TABLE LINES


5 Press GRTG
The display shows
Greeting Admin
GRTG AA


6 Press GRTG
The display shows
Greeting:
RETRY OK


7 Enter Greeting number ?13? (for holiday recordings

8 Press OK
The display shows
Greeting
RETRY PLAY REC


9 Press REC

10 At the sound of the tone record the greeting.
Greeting: ?Thank you for calling (your company name)???..?

11 Press OK to end your recording.
The display shows Accept Greeting:
RETRY PLAY OK
NOTE: To listen to the greeting press PLAY, to re-record the greeting press RETRY

12 Press OK to Accept the greeting

To program to play
1 From Step 12 press *
2 Press Table
Auto Atdt Admin
GRTG TABLE LINES
3 At Grtg table: enter 1
4
Grtg table:
Retry OK

5 Press OK
6 Press OK again @ AA menu prompt
7 At Morning: 1 press CHNG to whichever new greeting you recorded
CHNG
Morning: 1
PLAY NEXT

8 Continue by pushing next through all times
9
Afternoon:2
CHNG PLAY NEXT

10 You should note which times had which greetings to change back after holiday
11 After you change all the times Morning Afternoon Evening Non-business press Rls

 

[Gman228]

I'm not sure how to default the VM.

And the PC programmer for the the Nortel is nothing more than a picture of the phone on your PC (real high tech)

Here are instructions on how to delete individual VM Boxes one at a time.

To Delete Mailboxes

Press FEATURE 9 8 3

The display shows
log:
QUIT RETRY OK

1.1.1.3 2 Enter

13 Press OK
The display shows:
Admin
MBOX AA OTHR


13 Press MBOX
The display shows:
Mbox
ADD DEL CHNG


13 Press DELETE
The display shows:
Mbox
RETRY QUIT


13 Enter the mailbox number
The display shows
DEL QUIT


Should then say mailbox deleted

 

[SYQUEST]

The Startalk series units have a serial EIA232 port that can have a printer or terminal/emulated terminal or modem connected to it. You can do programming, admin and maintenance thru this port. Although some types of programming can only be done by phone, it is still very helpful.

You can do some web searches to find some Startalk documents: Installation Guide; Troubleshooting and Repair Manual; Reference Guide, etc. some may even be free.

Hope this helps!

....JIM....

 

[exsmogger]

Look on our website for a Startalk quick reference guide.

Brian Cox

http://www.jandjcommunications.com

 

[nortelphonediva]

I really appreciate all of your help. I'm getting the system up and working. I still have no idea which old boxes are still in there, but at least I have the new ones working The only problem I"m having now, is figuring out where to set up the Auto Attendant. When someone dials one of our CO #'s, it is being answered by the auto attendant with the recording of the old company this belonged to --

___________________________
NortelPhoneGirl
Maui, Hawaii

 

[nortelphonediva]

Last question... General Delivery Mailbox.... What extention is it?

___________________________
NortelPhoneGirl
Maui, Hawaii

 

[SYQUEST]

That assignment is done in STARTALK, so whatever is currently programmed as the designated receptionist is the station that would get MWI.

Once you get a copy of the manuals you can read all about how this works.

....JIM....

 

[MarvO1]

Actually look at mailbox 100, or 1000 etc. depending on your DN length, to see where it is assigned. It could be anyplace.

MarvO said it