I have a bugger of a problem I was hoping someone could help me get insight too. I have a site with a Norstar CICS running DR2.0 and a Startalk Flash running 1.7.00. At this site I have an AutoAttendant set up because they really don't have a full time recepotionist at that office and the AA fills that role beautifully.
The problem is one of our clients can't dial any extensions when they reach the AA. They can dial # to dial by name and it works but if they dial any of the extensions, they recive the message "You have dialed an invalid extension". I have gone to the client's site and tested it out on other Norstars we have with AAs and it works fine. We have had the CO come to the client's site to test their phones and everything checks out ok. The CO tech has also put a number grabber between the Key system and the CO line and we have had the client call and the numbers are coming across correctly. Lastly we have replaced the Startalk with a new one just to see if that was the culprit and the problem persists.
Our next step seems to be to replace the whole CICS but that seems like a shot in the dark to me as I can't see how the CICS would be the offending equipment here. Any insight you guys might have would be appricated.
Bower
The problem is one of our clients can't dial any extensions when they reach the AA. They can dial # to dial by name and it works but if they dial any of the extensions, they recive the message "You have dialed an invalid extension". I have gone to the client's site and tested it out on other Norstars we have with AAs and it works fine. We have had the CO come to the client's site to test their phones and everything checks out ok. The CO tech has also put a number grabber between the Key system and the CO line and we have had the client call and the numbers are coming across correctly. Lastly we have replaced the Startalk with a new one just to see if that was the culprit and the problem persists.
Our next step seems to be to replace the whole CICS but that seems like a shot in the dark to me as I can't see how the CICS would be the offending equipment here. Any insight you guys might have would be appricated.
Bower