Dec 6, 2012 #1 qzat4 Technical User Nov 8, 2012 21 IT Hello, I need to staff an agent automatically when a specific condition occurs. How can I do ? Help me I have Avaya CM 6.0
Hello, I need to staff an agent automatically when a specific condition occurs. How can I do ? Help me I have Avaya CM 6.0
Dec 6, 2012 Thread starter #2 qzat4 Technical User Nov 8, 2012 21 IT Staff an agent = log him in automaticaly Upvote 0 Downvote
Dec 6, 2012 #3 DAVIDPAYNE IS-IT--Management Apr 19, 2002 800 US Why would you want to automatically staff an agent into an extension, when the agent might not be there, or able to take a call? Upvote 0 Downvote
Why would you want to automatically staff an agent into an extension, when the agent might not be there, or able to take a call?