SRC

[gib1506]

Hi
I have a customer with a Mas Server 2.2 running CSM 5.1 on it .We are putting in a Redbox Recorder and i was going to install SRC taps on the Mas server and put the phones to be recorded in Teleworker mode. I just want to check that the MAS is OK in Server Mode for SRC i.e. its dose't need to be in Server -Gateway mode (MGB). I haven't set up one of these before ,is it easy to get the certificate between the Redbox and the SRC working ??..Thanks

 

[LoopyLou]

Think the MAS didn't support SRC directly at that load ( 2.2 ). Never heard of Redbox so no idea if it can be setup or not.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[gib1506]

Thanks Loopylou ,you are right, looks like it only supports it at MAS 2.2 SP1 ..next problem is I would expect to go from 2.2 to 2.2 SP1 would be straight forward but I can't find anything in the Mitel doc's to say so .MSL stays the same at 9.2.22 and i don't really want to have to do a complete install as a call center running on this server .

 

[Jakt99]

Check the release notes for MAS 2.2 SP1, it will show the upgrade path methodology for all earlier release.

From what I recall, MAS has to be in server only mode to support SRC TAP.

For LoopyLou
Redbox is a supported product through SRC Tap.

 

[gib1506]

I have looked through Rel Notes ,I&M and Engineering Guides and the nearest I get to say how you go from Mas 2.2 to Mas 2.2SP1 is .....

MAS 2.0 or later to MAS 2.2 SP1 "Method 1: Backup and Restore
with Fresh Install” or "“Method 2: Upgrade MSL via CD
and Upgrade MAS Applications from AMC"..

So even though I am on MAS 2.2 ,I need to rebuild the box to get a service pack on it Mas2.2 SP1.
This server has CSM applications which means the disk has to be ordered directly from Mitel .
Just wondering if there is an easier way ??

 

[LoopyLou]

no

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.