Speed dial issue's 1

[VoiceNetTelecom]

I in the past I have set up system speed dials. example: 600-699.

The system I'm setting up speed dials on is currently getting a busy when pressing intercom # 600,601,602...etc. Its a melin legend with analog sets. Any Ideas on why its doing this? THANKS!

 

[Telecomboy]

Does it try to start dialing or do you get a busy straight off the bat?

 

[VoiceNetTelecom]

Busy straight off the bat. As soon as i press 6 right after #.

 

[dagwoodsystems]

The extension could be assigned to a Disallowed List with a "#" in one of it's entries. I'd check that first.

When programming System Speed Dial numbers, don't forget that "Display number" parameter defaults to YES. Among other things, setting this to NO allows those with restricted extensions to make the call anyway. That's one way to handle clients that have several frequently-dialed numbers AND a large number of restricted phones.

Tim Alberstein

http://www.dagwoodsystems.com

 

[Westi]

or maybe it is somehow in the dialplan used for something else, print out the dialplan and look for 6, it might be a trunk access and you might not have permission to use it.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[dagwoodsystems]

Nay. The System Speed Dial numbers are one of the few things that you can't renumber, so there's something else at play...probably a restriction.

Tim Alberstein

http://www.dagwoodsystems.com

 

[TouchToneTommy]

Did you include the 9 in the numbers?

Are you waved off at #6XX, or #6?

 

[TouchToneTommy]

Did you include the 9 in the speed-dial numbers?

Are you waved off at #6XX, or #6?

 

[VoiceNetTelecom]

No need for dial nine. The incoming line's don't require dial 9 action.

 

[TouchToneTommy]

Yes, but you have to dial 9 from a single line phone (and from a multiline when on an SA button) to get dial tone.

 

[VoiceNetTelecom]

yes, your right. But in previous situations i simple go to one of the intercom buttons and dial #600 and it works. Now if your telling me something different explain please?
Im in spm right now. Let me know if there is anything i can print to see why this is happening. #6busy as soon as i press 6 i get busy.

 

[TouchToneTommy]

Well, if you are getting wave-off at the 1st "6", then I may be all wet.

So, you are getting wave-off vs. a busy signal (telco style)?

And these analog phones get the internal dial tone first, and external dial tone (or ARS dial tone) when they dial 9?

I would think restrictions would not come into play until you dialed the entire 3-digit speed dial code, to see if the extension is or is not allowed to dial the specific number.

 

[VoiceNetTelecom]

The system has only 4 lines 4 extensions I'm think of a system reset/default. Should that fix the problem?

 

[SYQUEST]

What mode is your system in, Hybrid/PBX or Key?

Hybrid/PBX requires an access code for an outside number from an analogue station. The access code needs to be programmed with the System Speed number. You might want to consult the Feature Reference for more info or the telephone user guide for analogue stations.

....JIM....

 

[cvrbob]

on your analog phones is line preference set to the line instead of the intercom

in other words do you call out on a line ,in which case you need put a sa button first so that you can use speed dial

 

[merlinman]

My suggestion, after all this guess work, is to PRINT the extension info and post it here so we can make a more educated guess as to what's happening.

http://home.comcast.net/~merlinman

 

[VoiceNetTelecom]

okay, I did a system reset and I'm still having problems. I figured out that the busy only goes on right after I press the last zero.

These are the steps I'm doing.
-program system speed dial in the labeling part above print.
-type name, then enter, type number 1714565....then enter.
-Go to the set and hit intercom then dial #600

7.0 with analog sets. There is no dial nine action with dial tone provider. The sets have no restrictions. The system is in default. Please help.

 

[TouchToneTommy]

Please - I KNOW there is "no dial nine action with the dial tone provider" - program a speed dial number with a leading 9, and tell me if it works or not.

 

[merlinman]

As I said.............

You are keeping us in the dark here.

PRINT SOMETHING WE CAN USE TO HELP YOU - or -

http://home.comcast.net/~merlinman

 

[dagwoodsystems]

If you won't follow Tom's simple suggestion, then give me a ring and let me sort this one out for you. Five seconds with Google tells me that you're in my neck of the woods. I will fix the problem and then patiently explain what "went south" if you will kindly gorge me with sushi.

You're confusing the "Dial 9 first" requirement for off-net Centrex calls with the "Dial a 9 first" for ARS/Least Cost Routing in a PBX scenario. Thinking about this might help: Let's say you have a PBX with Centrex-type service and that no one has made any programming adjustments. This leads to one having to dial a "9" (to get out of the PBX and access the TRUE dialtone), then "9" again (to tell the carrier I'm placing an off-net call).

Don't get upset if that doesn't make sense to you. You don't need any programming skills or special knowledge to program a System Speed Dial. All you need to know is what the end-user dials--keystroke for keystroke--to place that call. It may help to think of speed dial digits strings in the same way that you think of the recorded steps in an Excel macro.

Tim Alberstein

http://www.dagwoodsystems.com