SpectraLink 8020 sets not coming up behind a Mitel 5000

[dgilson]

I am trying to install SpectraLink 8020 sets on a Mitel 5000. The display in the handset shows "No SVP IP." I have set up the tftp server and the handsets load the latest .bin files I got from Polycom. I believe I have the sip_allusers.cfg and sip_XXX.cfg files set up correctly. Any ideas on what I may be missing?

 

[dgilson]

Update on this post: after pulling the new files from the tftp server I was able to statically enter the SVP IP address on the handsets. Now I get "No SVP Response" and haven't figured out how to get beyond that point.

 

[LoopyLou]

Stupid question. Do you have a SVP server?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[dgilson]

Yes, we have an SVP8000.

 

[Cardine]

Have you setup the SVP properly?

NETLINK IP

ALIAS IP's

 

[LoopyLou]

Well "no SVP response" means no communications back to the handset from the SVP server. Is there access from your wireless network to the network where the SVP server is ( SVP server ususally installed on same VLAN as IPPBX and the wireless network would be its own VLAN)?. Is there routing between the two?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[guitartech]

I had a similar problem with a Spectralink 8000 SVP. I found the access point was only allowing the device out to the gateway and it couldn't see the rest of the LAN to connect to the SVP Server. Check the access point programming.

 

[LoopyLou]

There would need to be proper routing between the wireless LAN and the subnet where both the SVP and 3300 are. Sometimes that gets missed.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[dgilson]

Thanks for the inputs on this. What it turned out to be was that the SVP and teh endpoints HAVE to be on the same subnet; this is stated somewhere in the Ploycom documentation. We are using Sonic Wall routers and APs and up until late December the firmware on the router did not allow bridging networks. New firmwre was released and we were able to change the IP subnetting to put the SVP, Mitel 500 and enpoints on the same subnet. The phones came right up.