Spcwin crashing

[lislis14]

I am installing third party software at a positouch site. I have successfully installed three sites but am having a hard time with two. Everytime I run a transaction and finalize it with our software, spcwin crashes.

What are the causes for a crash and where should I be looking for the issue?

Is this a version problem?

Thanks!

 

[PosGuyUS]

not enough information to go on there, it depends on what you're doing. I would suggest you ask RDC.

 

[lislis14]

Hi PosGuyUS

Who is RDC?

I am installing a mobile payment app that uses a channel and our front of house software uses a com port. Does this information help?

 

[PosGuyUS]

RDC is the company that owns POSitouch. Have you spoken to the local dealer or POSitouch about the crash?

 

[IRUNMAN]

Check out error.lst from the SC folder where you installed positouch on. That should give some explanation to why it crashed.