Spam filter not blocking

[AislinnJ]

I am running Symantec Mail Security for Exchange v4.5 for MS Exchange v6.5 on a Windows 2003 server. Lately the company has had a problem with a large amount of spam coming through. I created a custom policy to block spam based on Subject content and the sender's email address. I've also created a blacklist with the same information.

Yet, emails are still passing through despite the subjects being on the blocked lists. I have browsed around online and through the Symantec tech guides, but I am at a loss. Should I be setting a filter somewhere else? Or is there something that I am missing?

Any help is appreciated.

 

[tony72000]

Have you set it to check incomming SMTP?

If not, it will only remove emails when you do a manual mail box scan.

 

[AislinnJ]

It is set to scan inbound messages through SMTP.

 

[tony72000]

What about the 'Ignore case' and 'Whole words only' options?

 

[AislinnJ]

They are unchecked. For the filter on subjects I have the subject text "The Ultimate Online Pharmaceutical". I have tried both the contains and equals option. As for the senders list I use the wildcard option, *@39548985.com.