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SP4 update = no internet

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mandie

IS-IT--Management
Apr 27, 2003
13
US
I used the windows update. I downloaded Service Pack 4 for Win2K Pro on Sony Viao Laptop. Now no internet on DSL.
Any ideas?
Would appreciate your help!
~Mandie
 
Can you ping anything while connected?

Post back results of the following...

ping 4.2.2.1

ping
Matt J.

P.S. Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.
 
I can ping. I pinged Verizon & got all 4 packets backets back in 60ms.
I did release all renew all & got good numbers for my DNS, Gateway & IP.
After talking with someone, I think it's a pure IE Problem.
Should I download a full uncorrupted version of IE?
~Mandie
 
Can you ping a domain name? I'm not clear if you can, I use as a test. If you can, I would take a shot at running the Internet Explorer Connection Wizard. Then I would run the repair tool by selecting IE in add/remove programs, then I would rerun the ie6setup.exe, which is probably somewhere on your hard disk.

Matt J.

P.S. Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.
 
Also empty out your temporary internet files.

Matt J.

P.S. Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.
 
Ok, thanks, Matt I will try your suggestions.
Mandie
 
Thanks for all the info. Looks like a great tool!
Will deffinately keep in my tool box. I found the fix at Zone Alarm's forum. It turns out that ZA needed to be updated as well to work with the windows updates.
Thanks everyone for all your help!
You're all great!
~Mandie
 
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