SP4 requires SP2 - but it's already installed!

[secureops]

I'm trying to load the latest SP4 on my 9.1 system. It keeps asking me for SP2 even though it is installed. Any idea's why?

Thanks
SO

 

[fsherman]

We just ran into this problem today. The fix is real simple even though it doesn't make any sense. Simply re-install SP2 before installing SP4

Fred Sherman

 

[secureops]

Tried that, still does not work. Symantec says it's a known bug that they do not plan to fix anytime soon. I'm sooooo glad they own Veritas now.

 

[BackupMonkey]

Hi take a look at this.

http://seer.support.veritas.com/docs/279747.htm

This will fix your problem

Backupmonkey

 

[fsherman]

Actually after I posted this I then had a problem on one of our other backup servers installing Backup Exec SP4. I contacted Symantec and they were able to provide me with a "beta" release that did install without any issues. My suggestion is that you contact them and ask them about providing this beta release for you.

Fred Sherman

 

[secureops]

The patch went on with out a hitch.

Thanks for all your help.

Regards
SO