Sorry to trouble you guys with an Outlook Problem - No where else to turn

[ddewilfond]

Sorry Guys....I know how much Exchange troublehsooters gate dealing with Outlook problems but I have no where else to turn. No one can me any valid suggestions. All the responses I get simply duplicate the previous one. All of these people think that deleteing a bogus mapped drive will solve everything but that is not the case here.

This gentleman tries to attach an Adobe .pdf file to new email message (happens on Word docs too) and it locks up his Outlook for about 3 or 4 minutes and then eventually attaches the file. The file is located in his local "My Documents" folder so the network is not really an issue except as I mentioned, I checked to see if there were any mapped drives that might be causing a problem and he only has the one so i disconnected it and it still happens with NO mapped drives. I have logged onto the machine with my user account and created my Outlook profile and it happens to me also. I have not tried logging on as him on another computer as him but I suspect it is localized to this computer/install. My next step is to convince him to go to Outlook 2007 at least and see if it is still happening but that is not really a discussion I want to have with him right now if there are any other alternatives. He is the CEO of the company and rather stubborn. He uses an Exchange 2007 platform and is running Outlook 2003 (a whole other story) in "non-cached" mode on Windows XP Pro (SP3).

Any help you can suggest guys?

Thanks in advance!

 

[cmeagan656]

What version of Outlook? Have you tried doing a repair of his Outlook install?

If it is not happening on other computers is the anti-virus on the problem machine set up differently?

Hope this helps.

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[ShackDaddy]

I would try uninstalling his AV, then attempting the same procedure and seeing if the hang still results. Then reinstall the AV. If that's the issue, the problem often goes away after simply reinstalling the AV.



Dave Shackelford
ThirdTier.net
TrainSignal.com

 

[Zelandakh]

Whack Outlook logging on and then test it.
Check the event log.
Up the diagnostics and then check the event log.
Patch Outlook.
Uninstall AV like Dave says.

Plenty of things to do here.

 

[ddewilfond]

Sorry Guys, I was away for a couple of Days...

I did a repair of his Outlook install with no postive result.
I did uninstall the AntiVirus and the problem still existed without any AV installed
I will turn on the loggin on this program post the results ont he Event log but it is hard getting time on his machine being the big guy and all.

I will be back shortly.

 

[ShackDaddy]

Turns out this is a known issue with Adobe Reader X. The solution right now is to uninstall that and install the earlier Reader 9.2 or 9.4 edition: ftp.adobe.com/pub/adobe/reader/win/9.x/

Dave Shackelford
ThirdTier.net
TrainSignal.com

 

[ddewilfond]

I will give that a shot as i know he has Reader 10 installed. I will let you guys know.