Soo Distracted from Avaya !! 3

[eslamrizk]

Dear all

I need help
At first i enter VoIP world when i start studying Cisco Certification CCNA and CCNA Voice and start in CCNP Tracks Levels and love VoIP World from cisco as it was so Ordered
But due to some Circumstances , I start in avaya VoIP World
I Think i know some or good basic system like Dial-plan ,AAR, ARS, and some trunk setting
But I still feel there is more than what i know
So confused and angry from the materials and from it's Random !!
there is thousands and thousands of files and materials for every CM Version without any order !!!
How I can start with logical sequence in this materials like in Cisco VoIP World
any one first ....any one is advanced..... some thing like sequence guide in studying

Hope to get help here
Thanks

 

[lopes1211]

for starters, goto support.Avaya.com and in the search bar, paste in "little instruction book". 3 versions should come up. basic admin, adv admin, and diagnostics. those 3 books are great to get a newbie up to speed.

-CL

 

[kyle555]

I also like Devconnect notes that show you start to finish how to set up a particular integration.

Get the administration guide for CM, the CM screen reference and feature description and implementation guide to cross reference the steps you follow in a Devconnect integration and it'll help piece together how it works.

 

[eslamrizk]

thanks all for your time
I really read the three little quick reference books basic , advanced and diagnostics books
and now i have full CM 6.3 Documents library for CM and CMM files

where i can start and with any one ??
how can i study for most system features ? from feature and description 1548 Page and CM File 900 Page ?
or If I need in my work to use one feature >>Then search for it and study it ?
I want to print one of them , any one choose as i don't like soft copy reading ?
or What i must do to start in the right way

Thanks for your comments

 

[kyle555]

I always say start with DevConnect intergation notes to another system you have and know. It at least runs you through a little bit of everything as a task based guide to accomplishing some predefined end state.

Do you know what you need to do with Avaya in your job role?

Many of us try to be as rounded as we can, but consider some job roles of people we know:
-Installer. Can get servers and gateways up, maybe a few phones, but that's it
-Dial Plan person - knows ARS and routing in large networks inside and out
-Feature administration person - can setup keys and feature interactions, little ARS, but couldn't troubleshoot servers and gateways and alarms
-Vectoring call center person - can do none of the above but programs a call center like a pro
-Maintenance guy - can find and fix problems, but doesn't really set up things from scratch - be it systems or workflows
-Managed services guy - Really cares about SNMP traps and serviceability/management, not much else - can't program a phone

You need to find out what will be required of you, and start hitting that material hard, get some practice on that stuff, and the rest will connect together more easily as you develop.

 

[jimbojimbo]

Let's face it. Avaya documentation is somewhere between abysmal and horrific. You are 100% correct. There is no documentation series that really covers basic through advanced. Your best bet is to start with the feature reference, drill down to specific administrative tasks and search for additional documentation. I would start with trying to understand all the various fields on the phones then dig into trunks and routing. IP phone administration is a completely separate topic and you should start with the H.323 or SIP Admin guide for the IP phones. After that it would depend on your specific needs. System Manager is not for the faint of heart. Probably some of the worst documentation yet and it has changed so rapidly just in 6.3 that you really need to match the specific date of documentation to your implementation. Hopefully you have a vendor that knew what they were doing when it was installed and you have a service contract to keep the software up to date.

 

[eslamrizk]

thanks all for all your answers
really i work in Avaya Business Partner Company in Voice solutions mainly
the problem for me is the CM offer tons of voice features and this lead some Difficulty in learning
with time i see new problem and learning from it
but when i hope to do it when i ask my question is ,
if i need to increase my experience quickly instead of seeing problem in my work and then start to search about it's solution
to be able to know most system features in order to can be able to solve problems facing me and increase my knowledge rapidly

 

[kyle555]

Sorry to disappoint you, but there is no fast track to this stuff.

I'm in my first 10 years, and I think I'm doing really well. There are others on these forums that are in their first year or two, others in their 30th year working on this stuff.

The only way I get things done is breaking it down into smaller parts and build it back up again. Sometimes those small parts are features, sometimes looking at packet captures, or log files. With experience, I've got lucky fixing a big problem on just a first guess, but it isn't often or a part of what I consider makes me valuable.

The only way you can do this stuff is to not worry about time, pressure, or speed and just focus on completely understanding what you're doing and take your time.

 

[Wanebo]

Another great resource that I haven't seen mentioned yet is that Avaya has a YouTube channel where they post videos of system features and programming.