Hello
We have an Avaya IP Office 3.01 system (on NTL ISDN lines in the UK). Employees used to transfer calls by putting the 1st party on hold at the phone, manually dialling the 2nd number and when ready using the hang up button to complete it.
They do a lot of transfers each day, and always its been the case that sometimes the 1st party wouldnt stay on the line long enough to be put through. I changed this to a TAPI system using the createtransfer / completetransfer commands to do the same.
Since were not using the hang up button to transfer we now know when a transfer doesnt complete properly, presuming the customer hung up we go to call them back, and occasionally its engaged, the party telling us later that they didnt hang up.
Does anyone have experience of problems, best practices with transferring calls. Its most likely this is coincidence, its a smal percentage of many successful transfers, but i thought id get your views.
Hope you can help
Gary
We have an Avaya IP Office 3.01 system (on NTL ISDN lines in the UK). Employees used to transfer calls by putting the 1st party on hold at the phone, manually dialling the 2nd number and when ready using the hang up button to complete it.
They do a lot of transfers each day, and always its been the case that sometimes the 1st party wouldnt stay on the line long enough to be put through. I changed this to a TAPI system using the createtransfer / completetransfer commands to do the same.
Since were not using the hang up button to transfer we now know when a transfer doesnt complete properly, presuming the customer hung up we go to call them back, and occasionally its engaged, the party telling us later that they didnt hang up.
Does anyone have experience of problems, best practices with transferring calls. Its most likely this is coincidence, its a smal percentage of many successful transfers, but i thought id get your views.
Hope you can help
Gary
