Something like "set busy/not ready" for a MCR line?

[imunbob]

Hi,

Setup:
Set A: IP Phone 1140E, key00 scr 8060 0 marp, key01 mcr 8077 0
Set B: IP Phone 2004, key00 scr 8232 0 marp, key01 mcr 8077 0
Set C: IP Phone 1140E, key00 scr 8061 0 marp, key01 mcr 8077 0

Problem:
The user of Set B should have the ability to be unavailable on 8077 (not be annoyed) at his own choosing, but the primary line of that set should work as usual.
So is there something like "make set busy/not ready" for just one line, type of thing?

I was hoping to avoid something like ACD (if I understand correctly what that is; seems like it is way too "advanced" for our needs)
Basically, it should work as it does now. Ring on all sets and whoever is available picks up. (with Set B's ability to "opt out")

--
bob

 

[bigindian65]

Could make it MCN instead of MCR

Mato' Was'aka

 

[imunbob]

I tried that on my own set but as his set isn't right in front of him I doubt he'll ever notice the line is "ringing"...

 

[bigindian65]

are they (the 3 employees/phones) relatively close to each other? I think your only other option might be a pickup group.

Mato' Was'aka

 

[imunbob]

We're too far apart to hear the phones ring, but would pickup group work with multiple numbers anyway? (we don't want to pick up each others primary numbers)

As I understand ACD, there's some sort of "load balancing" going on... is it possible to configure ACD to ring on multiple phones instead?

 

[bigindian65]

No, as a call is queued, it is answered via force or offer to In-calls.

Mato' Was'aka

 

[GHTROUT]

The only thing I can think of is to add another DN (3rd line) on each phone, and have the user on quiet time select 8077, dial his 3rd line, and put them all on hold until quiet time is over.

That would stop the ring, and stop calls from landing on that persons MCR 8077 - yet still allow the other 8077s to work, and be user controlled


Otherwise, just hire someone to change it from MCN to MCR on demand

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[imunbob]

I'm sorry, but can you elaborate... "answered via force"? and "offer to In-calls", does that mean it rings on every phone or does the system select one of them? (if In-calls is configured on each phone)

 

[bigindian65]

just one, sorry.

Mato' Was'aka

 

[imunbob]

@bigindian65
OK, thanks a lot for your help and patience. (I've only got a couple of weeks of experience...and no training )

@GHTROUT
Haha, and I was thinking about putting in an old clunker just for 8077... your solution is cheaper. thanks ;-)

 

[imunbob]

Hmm, didn't think it was that easy (thought the 3rd line had to be answered)... it will ring indefinitely?

So if the above is true; could I add a type 2500 or something, with dn of 3rd line, and then just dial that to set 8077 busy? (to free up keys of the other phones)

 

[imunbob]

Hi,

so this is what I ended up doing:

Created a new type 2500 for 3rd line and set auto dial on key02 of Set B to this (to avoid changing the other phones)
Created a new type M2616 for MCR 8077 (to sort out CFW)
(read

http://www.ghtrout.com/ghtrout/files/MARP_Examples.html

but couldn't figure it out)

Hopefully this is not a completely bonkers solution, it seems to work, but if there's something wrong with it...please advice.
(any comment would be highly appreciated...I'm sort of winging it here)

Thanks,
bob

 

[gmreed]

Even though you want to avoid it, Basic ACD is probably the answer. It is not very difficult. Basic ACD can be used without all of the complicated call center stuff. We have a group of 3 phones that are set up with auto login so they just hit the not ready key to toggle between taking calls and not taking calls.

 

[imunbob]

Well if ACD can't ring on multiple phones then it's not an option... I'm pretty happy with my current solution (if you guys in the know, doesn't see any problems with it)

 

[GHTROUT]

I say ACD is over rated. It is for a sweat shop environment, not so much a group that has multiple responsibilities.

--Help Desk only - ACD is good

--Airline Reservations - ACD is good

--People that get up and leave a lot, share calls, juggle calls because they are often the only person there - ACD is pointless for them.

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