Someone know how many CDN a call Pi 2

[jeap]

Someone know how many CDN a call Pilot install on a CS-1000 can support. It seems there is a limit but I can't find the info into the Nortel or Avaya documentation. Thanks

 

[StanleySteamer]

If you mean SDN's then it is 2500.
CallPilot really only requires 2 CDN's. One for voice messaging and one for multimedia messaging.

 

[jeap]

In fact Stanley you are right if you have a very simple configuration. But as you kmow,if call pilot goes down, caller will be routed to the CDN's DFDN. Now the Call Pilot I am working is used as the front door of many call center by means of menus so callers are transfert to different CDN in symposium. So by sending your Phantom 500 to différent voice service CDN (become SDN in CP)in call pilot, when it goes down( or the link), caller can be routed to the agent ACD queue (DFDN). I do have about 15 differents number that end up to that Call Pilot and it is very busy and more, it is a very large hospital and most of the call center are for appointement. I have been told twice there is a limit in quantity but nobody know the exact number. Thank and double thank if you find me the aswer...with proof

 

[StanleySteamer]

I think there may be some confusion about how the CDN are used by CallPilot and Symposium.

CallPilot uses only two CDN's
- one is for Voice Messaging and handles all services except fax
- the other is for multimedia messaging and is used for fax.
The DFDN for CallPilot will be the same for ALL calls to CallPilot go if it is down.

Symposium will have as many CDN's as the number of applications in the Symposium. But those CDN's are controlled by Symposium - not CallPilot. So you can have many different DFDN's for the Symposium CDN's that will typically route calls to the ACDN that the agent phones are programmed in.

If CallPilot goes down and your numbers are front-ended by CallPilot they will all end up at the same DFDN - the one for the main CallPilot CDN.
However if your numbers are front-ended by Symposium then you have more control because each Symposium-acquired CDN can have a different DFDN.

 

[jeap]

You are right Stenlay, there is some confusion about how Call Pilot uses CDN. But one think is sure, if Call Pilot goes down, it is not any more the call Pilot DFDN that will receive the calls, but the CDN's DFDN. In the call pilot I work on right now, we have more than 2 CDN in the Call Pilot, and we have different DFDN for those CDN. I think Nortel (Avaya) should improve their documentation on that subject. The difference between the Symposium CDN is when you program it, you set ''CNTRL'' to yes, meaming it belong to symposium, and you have to configure it in symposium and you acquire it manually, but if not configure in symposium or nor acquire, it will go to the CDN,s DFDN. But for Call Pilot, you set ''CNTL'' to NO and you do configure it in the SDN table, that instruct call Pilot to acquire that CDN on reboot. So when Call Pilot reboot, it will turn himself CNTL to Yes and assign the CP link to the CDN. When you dial that Call Pilot CDN, as it is control by call Pilot, it will answer it and give it the service you configure it for, Voice messaging, fax....whatever. When call Pilot goes down, CNTRL turn to NO and will go to the CDN's DFDN. You have to consider that it is not evrybody taht has symposium to. By the way, my name is Paul-Émile, should change it.

 

[StanleySteamer]

Okay well that's very interesting. Didn't know you could do that! Been living in the dark!

So back to your original question - I couldn't find an answer either.