Some text blank on IE 6 & 7 webpages

[marksilka]

I've been cleaning a laptop computer of spyware and adware.
The last problem I have is with internet explorer.

If I do a search in google, the results page doesn't display the results. It is blank. If I do a View Source then I can see the results but they are not displaying on the page.

I went into Tools->Internet Options->Accessiblity and checked the box marked "Ignore font styles specified on web pages"

This brought the fonts back but I do not want to keep this setting since the fonts are now not what they should be.

I have run Ad-Aware from Lavasoft and went to Trend-Micro's online housecall scanner. I also have run Spybot-Search and Destroy.

THe OS is Windows XP Home Edition - SP2. I have also upgraded IE6 to IE7 with hopes of overwriting the problem.

Any help would be appreciated.

 

[bcastner]

You are likely misssing some DLL registrations after the cleanup.

Run IEFix by MSVP Ramesh:

http://www.mvps.org/sramesh2k/IEFIX.htm

____________________________
Users Helping Users

 

[marksilka]

I have upgraded to Internet Explorer 7 so that IEFIX won't work.

The problem still remains.
I have also done a sfc /scannow which didn't find anything.

 

[bcastner]

SFC /Scannow is not the issue. A DLL is missing a registration is more likely the cause.

Open a new notepad session, to be called IE_fix.cmd, and copy/paste the below:

regsvr32 urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll

Save the file, then double click IE_fix.cmd and answer the prompts. Ignore any error messages.

Reboot and test again.


____________________________
Users Helping Users

 

[marksilka]

I ran that file and it did not help.

I restarted the computer into safe mode, logged in as administrator and the fonts in IE displayed fine.

I am enclosing the log file from HIJACKTHIS.
Logfile of HijackThis v1.99.1
Scan saved at 8:50:01 AM, on 10/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Joe\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page =

http://go.microsoft.com/fwlink/?LinkId=54843

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -

http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -

http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -

http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,99/mcinsctl.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) -

http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -

http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

 

[smah]

Your Adobe Acrobat reader helper appears to be an old version. I would suspect that as being part of the problem with IE7. Norton could also be contributing. Try running IE with no add-ons to see if things improve

http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

 

[marksilka]

I upgraded the Adobe Acrobat reader and disabled all add-ons. The problem still remains.

 

[bcastner]

Lets up the re-registration:

http://iefaq.info/index.php?action=artikel&cat=24&id=31&artlang=en

____________________________
Users Helping Users

 

[marksilka]

Did that and it worked partially then it went back to the same problem.

 

[bcastner]

Control Panel, Accessibility Options, Display, uncheck High Contrast (if enabled).

In Internet Explorer, click the Tools button, and then click Internet Options.
On the General tab, click Accessibility.
Un-Select the Ignore colors specified on webpages, Ignore font styles specified on webpages, and Ignore font sizes specified on webpages check boxes, and then click OK twice.


____________________________
Users Helping Users

 

[marksilka]

The pages where still showing blank so I went and reinstalled Service Pack #2 for Windows XP.

This corrected the problem and the browser works fine now.

Thank you for all of your help.