Some Reps not able to XFER calls???

[m0zart]

Hi, I am getting strange issues where some users logged in with their Agent ID are not able to use the CONFERENCE button.

They receive an incoming call, press conference, dial the number, when pressing conference button to bridge the two lines, it will not allow it.

It actually beeps each time the conference button is pressed. It seems like the phone is not cofigured correctly. Any ideas?

Thank you.

 

[98Converter]

Make sure on page 2 "Restrict Last Appearance" is set to N. This can affect conferencing and transfers, especially if there are only 2 call-appearances on the phone.

Hope this helps,
Chris

 

[1a22ip]

Check the COR and COS for the Agent ID not the set there on. The agent COR and COS is used befor the set COR Cos

Hope this makes sense
ED

1a2 to ip I seen it all

 

[orypecos]

Are they trying to call an outside number?

 

[m0zart]

Great, I will verify these settings. thanks for the info, I will post back with results.