Some of the extension has dialling problem reaching T-mobile numbers 1

[bala76]

Hi,

I have one PRI line used by 50users. the access code for this PRI line is 3. When we tried to dial the T-mobile numbers from the extensions, only some of the extensions allowing me to dial all the numbers. Some of the extensions gives me prompt " Due to technical problem the number cannot be reached". Can someone help me please.

I checked both the extension taking same channel of PRI and dialled number also same.

 

[Nortellian]

look at ncos settings on phones that can't call the mobile and ones that can.

 

[bala76]

NCOS for working and non working phones are same. Do i need to check some where???

 

[Nortellian]

you could also compare tgar.

 

[bala76]

TGAR also same fro both the phones

 

[Nortellian]

Use ld 80 and track the calls to see what is happening to them.

 

[Nortellian]

you can post the tn's of a working one and non working. Also can post the trace info. Ld 80 than trac Tn(enter tn here). If you have an opt 11 its trak tn(enter tn here).

 

[bala76]

appended the LD 80 TRAC of both the extension.

Extn 8122 has problem
Extn 8117 working fine

ACTIVE TN 005 0 00 00
ORIG 005 0 00 00 0 SCR MARP 0 8122 3902
TERM 001 22 DID RMBR 2 22
DIAL DN 37327624895
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 20 TERM 20
EES_DATA:
NONE
QUEU NONE
CALL ID 0 317


---- ISDN PRA CALL (TERM) ----
CALL REF # = 113
BEARER CAP = VOICE
HLC =
CALL STATE = 4 DELIVERY
CALLING NO = 8122
CALLED NO = 7327624895

PDCA 1 PAD 0 6 PCML MU MU



trac 0 8117

ACTIVE TN 004 0 00 09
ORIG 004 0 00 09 0 SCR MARP 0 8117 3902
TERM 001 21 DID RMBR 2 21
DIAL DN 37327624895
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 23 TERM 23
EES_DATA:
NONE
QUEU NONE
CALL ID 0 316


---- ISDN PRA CALL (TERM) ----
CALL REF # = 114
BEARER CAP = VOICE
HLC =
CALL STATE = 3 OUTGOING
CALLING NO = 8117
CALLED NO = 7327624895

 

[Nortellian]

From my experience it looks like your having trouble outside of your switch. Do calls to this number never work from 8122?

 

[bala76]

TN detail trace for working and non working..



trak 5 9

TN 005 0 00 09
KEY 0 SCR ACTIVE TN 005 0 00 09
ORIG 005 0 00 09 0 SCR 0 8117 3902
TERM 001 21 DID RMBR 2 21
DIAL DN 37327624895
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 425


---- ISDN PRA CALL (TERM) ----
CALL REF # = 267
BEARER CAP = VOICE
HLC =
CALL STATE = 3 OUTGOING
CALLING NO = 8117
CALLED NO = 7327624895

PDCA 1 PAD 0 6 PCML MU MU

KEY 1 CFW IDLE
KEY 2 AO6 IDLE
KEY 3 CWT IDLE
KEY 4 TRN IDLE
KEY 5 MWK IDLE



trak 5 9

TN 005 0 00 09
KEY 0 SCR MARP ACTIVE TN 005 0 00 09
ORIG 005 0 00 09 0 SCR MARP 0 8122 3902
TERM 001 17 DID RMBR 2 17
DIAL DN 37327624895
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 7 TERM 7
EES_DATA:
NONE
QUEU NONE
CALL ID 0 412


---- ISDN PRA CALL (TERM) ----
CALL REF # = 271
BEARER CAP = VOICE
HLC =
CALL STATE = 4 DELIVERY
CALLING NO = 8122
CALLED NO = 7327624895

PDCA 1 PAD 0 6 PCML MU MU

KEY 1 CFW IDLE
KEY 2 AO6 IDLE
KEY 3 CWT IDLE
KEY 4 TRN IDLE
KEY 5 MWK IDLE

 

[unkalary]

Sounds like problem is in the telco end. The called number is 732xxxxxxx. Turn on dchl messaging and see what is be pulsed out on the d channel of the PRI. That will tell you what the number sent to the Telco is.

 

[kcfonman]

You must provide you full NPA-NXX to the the far end. The mobile phone service providors are not accepting incomplete CLID. You need to update you NET_Data table in LD 15 to show you NPA and NXX. You may also need to update the CLID table too.

If you are a call center, you are also violating the Caller ID presentation mandate from the FCC. You are only showing the last 4 digits in you CLID.

Jerry