Some Local Calls Won't Go Through

[novatech]

When calling a few local numbers we get, "The # you have reached is not in service. This is a recording". The phone number we are calling is 703-412-1XXX. When I dial other numbers in the 703-412 range the call goes through. I know of 3 specific numbers that we can't reach. All of them begin with 703-412-1xxx.

I can reach all of the numbers on a POTS line (same LEC) and I can reach them using a cell phone.

I worked with our LEC last night and was told that the error coming back shows:

Message Type : SCP_X Release MSG
Cause : UNASSIGNED_NUMBER_CSE
Cause Location : USER
Generated locally or remotely : REMOTE

It looks as though our CM thinks this number is internal and unassigned. The technician asked me if the company I was calling is located in our building which it isn't.

I have looked through all of the route patterns and can't find any reason that the call wouldn't go through.

Ideas?
Thanks.

 

[jneiberger]

Have you tried the Dialed Number Analyzer to verify how calls to that number will be handled?

 

[novatech]

Don't know how to do that. I'm in the process of debugging the gateway though.

 

[Alien88]

Install the Dialed Number Analyzer is the best start. What trunking are you using PRI, T1, pots?

 

[novatech]

ISDN PRI - we have 8 of them. I ran the debug of the gateway yesterday and found that the gateway is only seeing the first 7 digits of the 10 digit phone number. I just can't figure out why. I'll try the analyzer and see what happens.
Thanks.