TierOneTech
IS-IT--Management
I have an Avaya phone system that is part of a network that I manage. I did not install it or manage it previously. That company is defunct.
It states that it is an IP Office 500. The software on the XP computer is identified as IP Office Manager 6.2.
Two weeks ago all 50+ phones worked fine. Then last week a staff member noticed that there were some phones that would not boot.
I found that there are 2 MAC addresses involved. They are 0007 and 001B.
All of the 0007 phones are up and operational.
None of the 001B phones will boot.
This would lead me to believe that the Manager program has lost the MAC info and no longer will accept the DHCP request from these phones because of their MAC.
Where in the Manager software are the accepted MAC addresses registered?
How does the software identify and find the phones?
How do I modify the acceptable MAC's?
Any and all help is GREATLY appreciated!
It states that it is an IP Office 500. The software on the XP computer is identified as IP Office Manager 6.2.
Two weeks ago all 50+ phones worked fine. Then last week a staff member noticed that there were some phones that would not boot.
I found that there are 2 MAC addresses involved. They are 0007 and 001B.
All of the 0007 phones are up and operational.
None of the 001B phones will boot.
This would lead me to believe that the Manager program has lost the MAC info and no longer will accept the DHCP request from these phones because of their MAC.
Where in the Manager software are the accepted MAC addresses registered?
How does the software identify and find the phones?
How do I modify the acceptable MAC's?
Any and all help is GREATLY appreciated!