Some Attachments show as part.001

[dmwolfe]

Running Netware 5.1 SP4 Groupwise 6 SP1
Some attachments to messages received through the GWIA, are showing as part.001
Attachments appear as part.001
Other recipients; at their site, of the same message get the attachment correctly.
The attachment is a Word document
The header shows "X-MS-TNF Correlator"

Novell has a TID on this 10027982 but it's for 5.5
Any Help would be apprecaited
Thanks

 

[dvander]

This a known issue with all forms of Microsoft email products. In the options, for the email program, the sender has the option turned on to send the email in a Rich-Text format.

Your email system cannot read attachments formatted for Microsoft Exchange Rich Text Format. Ask the sender to please reformat them with the following Attachment Instructions below, then resend.

Part.001

ATTACHMENT INSTRUCTIONS:
1. In Microsoft Exchange, click Address Book on the Tools menu.
2. Right-click the recipient's address.
3. Click Properties on the menu that appears.
4. Disable the 'Always send messages in Microsoft Exchange rich text format' option.

The steps will variate with Outlook 98, 2000, XP + Outlook Express, but the option is there.