[SOLVED] Automatic "we will be closing" message over PA system 5

[ehayes]

I'm very new to Avaya phone systems. Can someone provide me with a step-by-step to enable an automatic "we will be closing" message to be broadcast over our PA system at designated times? If it is even possible...

We are using:
[ul]
[li]Avaya IP Office Manager 7.0[/li]
[li]Voicemail Pro[/li]
[/ul]

Staff have been dialing 384 to manually say that we are closing. I created a new Hunt Group. I gave it an extension of 800 and added our 384 "paging" extension to it's User List. That's as far as I got.

Thanks.

thread940-1603858

 

[ehayes]

That worked! Thank you much!

 

[Gunnaro]

Of course it worked, it's VMPro

Kind regards

Gunnar
_______
B.U.B.F

 

[ehayes]

This is working very well for us over our analog paging system. I haven't been able to get it to work over our digital handsets. The handsets ring, but we want the message to be played automatically with the speaker. Does anyone know of a way to make that work? Thanks.

 

[Gunnaro]

Still of top of my head...

- Make a HG and put the extn you want to page in it.
- Make a Short Code, ##99## / Dial Paging / HG number / 0
- Put the Short code as destination on the Post Dial in VMPro.

Kind regards

Gunnar
_______
B.U.B.F

 

[budbyrd]

In 9.1.6 the post dial doesn't like special characters, that's why in the thread I linked it came in a few parts, one of which was building the dial page as a plain number short code. But this also assumes your paging is an analog port set up as a paging speaker, the dial page doesn't work with CO ports or analog station type paging.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Greybeard191]

a bit more clarity to Gunnaro's post about...
- put the digital phones and the analog extn used to connect to the paging system in the HG noted above.
At least I think that's what he meant.

GB

 

[Gunnaro]

Well, I could have been more clear
Have some pink for the effort clarifying!

Kind regards

Gunnar
_______
B.U.B.F

 

[ehayes]

You both have been very helpful. I was only able to schedule a page using VMPro --> Server Queues --> Alarms
This doesn't allow you to target SC, though.

It appears that I can use a SC as the extension in the Post Dial, but I have not been able to schedule a page the other ways budbyrd originally suggested early in this thread. Looking at my System Status, they are never triggered to start.

 

[Gunnaro]

You're on R5.0, can't remember if there are any limitations on the older releases, but I do know that this worked on R7.0+

Kind regards

Gunnar
_______
B.U.B.F

 

[ehayes]

Yes, I'll work on updating the software.

Another issue. Our message is playing over our PA system at the times programmed, but it is playing in a loop. Is there any way to have the message play only once per alarm?

 

[budbyrd]

The post dial has a check box in R9.1 for looping the wav file. Not sure on an older release.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Gunnaro]

Loop is there in earlier R's too, but the best/easiest solution: Edit the wav file and duplicate what ever you want repeated. (I know, it's so low-tech it reduce ridiculous)

Kind regards

Gunnar
_______
B.U.B.F

 

[ehayes]

The post dial method didn't work for me, I am using the Server Queue --> Alarm method above. I will upgrade the software and see if I can get the post dial method working.

 

[budbyrd]

Quick question. Is this paging on an analog station port, or analog port programmed to be a Paging Speaker. Those two things behave quite differently. I was attempting to use the alarm queue trick on our lab system (which uses a paging speaker port) and in monitor it failed in targeting. Acted like it wanted to ring something. If you are using a ringing analog station port for paging, you will never be able to do a group page with your digital sets. Oh, the post dial will also fail on a station port because it is looking to go out of the phones speaker.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Gunnaro]

Maybe try Complete sequence and add another Post Dial action?

Kind regards

Gunnar
_______
B.U.B.F