Solution for global call recording for call centers

[dynamos2000]

Any recommended high volume call recording solution that is Avaya / pbx independent? Non voip call centers

THANKS ALL

 

[nohuhu]

dynamos2000,

nice can do that. not sure about verint or witness.

 

[MadAccess]

NICE is what we use. Seems to work well enough.

 

[biglebowski]

The only true enterprise solution is Ultra 10 from Verint (Hub - satellite and data centre)

When I was born I was so suprised I didn't talk for 18 months

 

[JimM76]

Check out

http://www.callrecordingcenter.com,

they offer multiple call recording options and show Avaya as a supported solution.

 

[uzumaki]

Verint also works great here in our country. Most call centers here uses verint. NICE doesnt seem to be nice hehehe this is according to some of our clients.

 

[dynamos2000]

THANKS so much for all the info. Verint's audiolog and call screen capture (vid, not screen shot) is very interesting and I'm looking into it.

Thanks again everyone

 

[nohuhu]

biglebowski,

i guess you're experienced with both nice and verint, what do you think are strong and weak points of both solutions? it would be very interesting to get such comparison from a technical guy not sales reps and marketing people. i'm only experienced with nice and witness since verint is not available in our region but i'd like to get some point.