Dear Group,
we are planing to setup a Solidus Infrastructure.
Now we are in the phase where the special configurations of existing GH-groups are analyzed for the use in Solidus.
One of our GH Group is full of members who have two Phones. One is a IP and the other is a Cordless. Each phone is a memeber of the GH.
The members are working in a replacement department and have to go often to background logistics with the customer on the phone.
Now they are doing a call diversion at the desk phone if they leave the desk.
To be reachable for the group even when they are in the logistics they delete the call diversion at the cordless phone.
How can this be done with Solidus?
Our accountant tells us, that Solidus doesn't notice the Status of the deskphone.
The agent have to tell the Software that he will leave the desk.
Otherwise the agent can divert the desk-phone to the cordless but this call then leave the Group and is not recorded/presented in the reporting.
Hmm, i cannot believe that an agent can divert there phone and Solidus distribute calls from the group to it.
Is this how Solidus eCare works?
Why don't put Solidus the agent in break status if they divert the phone?
I hope it is clearly described and someone knows an answer or have an idea....
have a nice eve.
we are planing to setup a Solidus Infrastructure.
Now we are in the phase where the special configurations of existing GH-groups are analyzed for the use in Solidus.
One of our GH Group is full of members who have two Phones. One is a IP and the other is a Cordless. Each phone is a memeber of the GH.
The members are working in a replacement department and have to go often to background logistics with the customer on the phone.
Now they are doing a call diversion at the desk phone if they leave the desk.
To be reachable for the group even when they are in the logistics they delete the call diversion at the cordless phone.
How can this be done with Solidus?
Our accountant tells us, that Solidus doesn't notice the Status of the deskphone.
The agent have to tell the Software that he will leave the desk.
Otherwise the agent can divert the desk-phone to the cordless but this call then leave the Group and is not recorded/presented in the reporting.
Hmm, i cannot believe that an agent can divert there phone and Solidus distribute calls from the group to it.
Is this how Solidus eCare works?
Why don't put Solidus the agent in break status if they divert the phone?
I hope it is clearly described and someone knows an answer or have an idea....
have a nice eve.
